Privacy Policy – UniVerse

This Privacy Policy explains how UniVerse ("we", "our", "us") collects, uses, and protects your information when you use the UniVerse mobile application and related services. UniVerse is a digital campus platform designed to connect students, simplify academic life, and provide access to educational resources and campus communication tools. By using the UniVerse app, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information in the following ways:

• Account Information: name, username, email address, phone number, faculty, department, level, and profile photo.
• Content You Create: posts, comments, messages, likes, follows, uploads, and other interactions.
• Academic Information: department, faculty, level, course materials you access, and GPA calculator usage.
• Support Messages: feedback messages and support requests.
• Verification Data: student information used to verify eligibility for university access features.

Information Collected Automatically

• Device information (model, operating system, device identifiers)
• App usage data
• Crash logs and performance analytics
• Advertising identifiers for ad services

How We Use Your Information

• Provide and maintain UniVerse services
• Enable chat, posts, and campus interactions
• Verify university membership
• Process premium subscriptions and blue badge features
• Improve app performance and user experience
• Provide customer support
• Detect abuse, spam, or violations

AI Assistant

UniVerse includes an AI assistant feature that helps users answer academic questions and general queries. When you send messages to the AI assistant, your text may be processed by external AI services to generate responses. Avoid sharing sensitive personal information when using this feature.

Third-Party Services

UniVerse uses trusted third-party services to operate the platform including:

• Firebase (authentication, database, cloud storage)
• Google AdMob (advertising)
• Analytics tools for performance monitoring
• External AI services for the AI assistant

These services may collect information according to their own privacy policies.

Data Sharing

We do not sell your personal data. However, we may share limited data with service providers that help operate the platform, including cloud infrastructure, analytics providers, payment processors, and advertising partners.

Data Security

We use secure technologies including encrypted connections and trusted cloud infrastructure to protect user information. While we take strong security measures, no online system can guarantee absolute security.

Data Retention

We retain user data as long as your account remains active or as needed to provide services. You may request account deletion, after which your personal data will be removed from active systems within a reasonable timeframe.

Your Rights

• Access and update your profile information
• Request deletion of your account
• Manage notification preferences
• Control advertising personalization through device settings

Children's Privacy

UniVerse is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email: help.universe.app@gmail.com